Last updated: 14 Sept 2025

Welcome to SenangMedic.com (“we”, “our”, “us”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website and services (collectively, the “System”).

The SenangMedic System is developed and maintained by GoldCheers Sdn. Bhd. (“GoldCheers”, “Developer”), a Malaysia-based technology solutions provider.

By accessing or using our System, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

a. Personal Information

When you register, use, or interact with the System, we may collect:

Full name

Identification number (if applicable)

Contact details (email, phone number, address)

Account credentials (username, password)

Professional information (e.g., healthcare role, organization)

b. Usage Information

Automatically collected data may include:

IP address

Browser type and version

Device information

Pages visited and duration

Referring URLs and actions taken on the System

c. Health or Medical Information

If SenangMedic services involve health-related data (e.g., patient details, appointment records, medical notes), this information will be handled in strict compliance with applicable privacy and healthcare data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

2. How We Use Your Information

We use collected data to:

Operate and maintain the SenangMedic System

Provide and personalize user experiences

Communicate with users regarding support, updates, or service notices

Improve performance, security, and functionality

Comply with legal or regulatory requirements

Health-related data, if collected, is used strictly for legitimate medical, operational, or analytical purposes as authorized by users and healthcare partners.

3. Data Sharing and Disclosure

We do not sell, rent, or trade user data.

However, we may share information with:

Service Providers: To facilitate hosting, analytics, or technical support under strict confidentiality agreements.

Healthcare Partners: When necessary for legitimate medical operations, subject to consent and PDPA compliance.

Legal Authorities: If required by law, regulation, or valid legal process.

GoldCheers Sdn. Bhd., as the system developer, may access data solely for maintenance, troubleshooting, or security enhancement, under strict confidentiality and data protection protocols.

4. Data Retention

We retain personal information as long as necessary to fulfill the purposes described in this policy, or as required by law.

Users may request deletion or correction of their data by contacting us at [Insert Support Email].

5. Data Security

We implement administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no online system is 100% secure.

6. Your Rights

Under the Malaysian PDPA and applicable laws, you may:

Access and request a copy of your personal data

Request correction or deletion of inaccurate data

Withdraw consent to processing (subject to legal or contractual limits)

Requests can be made via [Insert Contact Email or Form].

7. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance user experience and analyze usage. You can modify your browser settings to refuse cookies, though this may affect certain features of the System.

8. Third-Party Links

Our System may contain links to third-party websites.

We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before providing any information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18.

We do not knowingly collect personal data from minors without parental or guardian consent.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date. Continued use of the System after such changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

SenangMedic Support Team

Email: [Insert Email Address]

Website: https://www.senangmedic.com

Developed by:

GoldCheers Sdn. Bhd.

Website: https://www.goldcheers.com.my